Monday, April 13, 2009

Too Faced Rant

I am s0o0o0o mad at Too Faced! I placed an order for some of the "Vintage" items on sale big time. I ordered a lip gloss, a concealer, and that cute World Domination Tour palette. I received a confirmation email and was told I would receive an email when the items shipped. This was about three weeks ago.

A week after that, with no shipment email sent, I received a small box from them. I was like "I know this is too small for that palette". I opene it up and there was ony the lip gloss and a packing sheet. The packing sheet said nothing about the other items, I was annoyed.

I went to their website and tried to hunt down a customer service number, there wasn't one, so I submitted an email to the customer service site along with my order number. No response.

Now two weeks and two emails later, I've received no response and no package. I was doing some online banking last night and realized I had a credit from Too Faced for $19-the cost of the two items that haven't been shipped yet. I'm more than glad I got my refund, but they don't even friggin tell you they aren't sending you their items? And if I had known I was only going to get one item, there would be no well in hell I would pay $6 in shipping for a $4 lipgloss.

Needless to say, this was my first and last time dealing with Too Faced directly.
Anyone else have any probs??


Tammy said...

How unprofessional!!! They could have had the decency to respond to your email.

paperdollrevenge said...

Eek! I hope it works out...they better e-mail you and send you a package!

♥ Kendall ♥ said...

Eww, they should of sent you an email ASAP about the items(s) that were out of stock, and offered you free shipping or another item.
I got jacked by NYX... I ordered a $60+ thinking I'd get a free NYX tank top. They even checked it off on the packing list. I emailed them no response. I emailed again and got some lame response that the promo was "weeks ago" while supplies lasted. Then she said she'd check the warehouse... I'm still waiting.......
Girl how are you!! I emailed you about the Melting Pot for maybe this Friday. Did I really email you or did I dream it? I've dreamt emailing people before.

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All products are purchased by me unless noted otherwise. If a product is supplied for review, this does not affect my opinion. My opinions can not be bought.
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